Ofgem, the regulator for gas and electricity markets in Great Britain, is leveraging low-code platforms and internal innovation to tackle key challenges in digital transformation - at a time when the National Audit Office has highlighted the role of low code efforts to avoid legacy costs.
Praveen Tomar, Head of Process Digitisation at Ofgem, will share insights into these efforts during an upcoming online panel discussion on Wednesday, 29 January, from 10 to 11 am (register here).
The discussion will highlight how Ofgem has adopted low-code technology to streamline operations, reduce costs, and drive innovation while addressing the ethical challenges of AI adoption in public sector service delivery.
Low-code platforms have been central to Ofgem's strategy for enhancing operational efficiency. These platforms enable internal teams to rapidly develop and deploy customised applications, reducing dependence on external providers. By fostering in-house capabilities, Ofgem has not only driven down costs but also accelerated its response to regulatory and operational challenges.
Praveen Tomar emphasised the significance of this approach: “Building in-house solutions empowers organisations to address specific needs effectively, retain control over critical processes, and ensure alignment with broader public service goals.”
As AI adoption accelerates across the public sector, Ofgem is also prioritising ethical considerations in its use of technology. Tomar points out that imbalances in training data can inadvertently reinforce biases, particularly for vulnerable and marginalised groups. To counteract this, Ofgem is integrating data ethics into its application development processes, ensuring AI systems are transparent, explainable, and inclusive.
Tomar advocates for a multi-stakeholder approach to AI governance, suggesting that public consultation and transparency are key to fostering trust in AI systems. “Transparency and public engagement are essential to ensure AI systems represent and serve all citizens,” he stated.
Ofgem’s commitment to fostering a culture of internal innovation has been instrumental in driving its digital transformation. By empowering internal teams with the tools and skills needed to develop bespoke technology solutions, the organisation has enhanced its ability to adapt to evolving challenges in the energy sector.
The panel discussion on 29 January will provide a deeper dive into these initiatives, offering actionable insights for public sector organisations looking to modernise services, build ethical AI systems, and strengthen their internal capabilities.
Join Praveen Tomar and other public sector leaders in this engaging session, where they will explore practical strategies for overcoming challenges in digital transformation and share success stories from Ofgem’s journey.
This webinar is a must-attend for public sector professionals seeking to enhance their digital capabilities, streamline operations, and embrace the transformative potential of low-code and AI technologies.