Government Transformation Show #61: Five Steps to People-Centric Transformation

Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:  

• Look at change holistically from the perspective of employees 
• Listen at the right moment and in the right way 
• Get smarter at analysing feedback and routing it to the right people 
• Take action!
• Communicate what you’re doing