Government Transformation Show #61: Five Steps to People-Centric Transformation
Tim Coulthard
Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:
- Look at change holistically from the perspective of employees
- Listen at the right moment and in the right way
- Get smarter at analysing feedback and routing it to the right people
- Take action!
- Communicate what you’re doing
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