Successful Public Sector Service Automation - Rachel Lane, Medallia
Tim Coulthard
Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.
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What are the biggest benefits to citizens and end users from the automation of services?
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How well are Government organisations currently tackling Service Automation?
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What are the common challenges and how can they be overcome?
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How can public sector organisations ensure that digital solutions are inclusive and don’t leave anyone behind?
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