Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
GovX Show #41: Customer-driven public service transformation - Sarah Whitehead, IPO
GOV.UK government services portal suffers outage
GovX Show #38: Co-Designing Public Services with Citizens
10 councils to test the use of digital tools in planning process
NHS App sees 1.3 million new users in last fortnight
GDS launches new digital government strategy
DVLA awards contract to transform contact centre operations
HMRC sees trebling of 'day 1' tax filing online
