Inverclyde Council to modernise care services for 550 carers

Inverclyde Council’s Health and Social Care Partnership (HSCP) has teamed up with Totalmobile to transform care services for over 550 carers in the region.

After a competitive tender process, the company was awarded the contract to enhance scheduling and service delivery for social care staff. The advanced system will allow carers to manage on-the-day changes, like staff absences, more efficiently and streamline the onboarding of new service users, improving the overall responsiveness of the care network.

The new technology is set to reduce the administrative burden on carers by automating many time-consuming tasks. Rather than manually adjusting schedules, the system will respond to real-time changes without human intervention, ensuring that service continuity is maintained and that users receive timely care, even during unforeseen circumstances. This is a significant improvement for the HSCP, which oversees health and social care in the region.

Councillor Robert Moran, chair of the Inverclyde Integrated Joint Board, highlighted the benefits of the new system: “We anticipate the new service will allow social care staff, who are delivering vital services across the community, to work more efficiently and have less time sitting at their desk manually inputting data.”

Chris Hornung, Managing Director of Public Sector at Totalmobile, also commented on the partnership’s importance: “We’re proud to support Inverclyde Council in their mission to modernise their care services. Inverclyde will not only streamline their operations but also ensure that their carers have the tools they need to deliver exceptional care. This is a prime example of how technology can be leveraged to transform public sector services for the better.”

The implementation has just begun and is expected to greatly improve the resource allocation process across Inverclyde’s HSCP. Carers will now be able to spend more time in the field supporting vulnerable residents, rather than being bogged down with desk-based tasks, resulting in better care outcomes for service users.

This partnership demonstrates how leveraging technology can drive efficiency in public sector services and ensure that resources are used more effectively, ultimately benefiting both carers and service users.