GovX Show #35 The CX Factor: How to be a Customer Experience Superstar

Apr 28, 2021 9:58:28 PM ·

CX - two letters that define modern government, but what do they really mean? Forrester's David Wheable joins us on the latest episode of The GovX Show to dive into how public sector organisations should approach Citizen Experience.

Join David and leaders from HM Courts & Tribunals Service, DWP Digital, Crown Commercial Service and The Intellectual Property Office for the live panel discussion 'Government CX' (19 May 2021, 8:30 am BST).

Apr 28, 2021 9:58:28 PM ·

By Tim Coulthard

Tim is the Community Director at Government Transformation magazine, maintaining engagement with our public sector audience through learning and networking activities, and hosting the weekly Government Transformation Show.