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Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
Surge in digital care records transforming case management
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Digital Veteran Card launched to simplify access to services
NHS to launch fully digital ‘online hospital’ by 2027
Automated eVisa checks end delays for four million residents
Broxtowe Council adopts new digital system to cut housing repair delays
£9.5 Million Fund Launched to Tackle Digital Exclusion Across UK
DWP strikes £15m deal to overhaul digital service behind Universal Credit case reviews
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Citizen Services panel brings government leaders together to discuss optimising digital journeys
