Public sector organisations are increasingly recognising the benefits of a joined-up, data-driven approach in overcoming challenges, according to a new study by the Capgemini Research Institute.
In a survey of 1,000 senior officials from public sector organisations in 12 countries across North America, Europe and Asia, it was found that the vast majority (80%) see how data sharing can deliver important benefits, such as saving costs (by up to 9.5%), improving citizen engagement (81%), and leading to better decision-making (75%).
Most surveyed organisations (80%) are still in early stages of implementing data-sharing initiatives, while few (9%) have fully deployed data ecosystems at scale.
Despite the clearly perceived benefits of a more joined-up data environment, people-based challenges are preventing progress among public sector organisations, says Capgemini - specifically around culture and trust.
Findings show that 56% of respondents face one or more trust related challenges, including citizen resistance and lack of trust in the quality of the data involved.
A lack of skills when it comes to data-management and AI was cited by respondents as a major barrier to creating a data-driven culture within an organisation. Just over half (55%) of organisations reported having trained employees on the ethical use of citizen data.
“Whether it’s the pandemic, societal issues such as youth unemployment, or the climate and biodiversity crises: the challenges we face today require a joined-up response from our governments. That’s why they have to share data systematically,” Marc Reinhardt, Global Industry Leader for Public Sector at Capgemini, said.
“Creating a culture where decision-making is informed by real-time data is a long-term journey. All players in the data ecosystem must have trust and confidence. But the measurable benefits to citizens’ experience and government efficiency show that data sharing improves outcomes.”